of items 0
Current Total £0
Products and Services
Terms and Conditions
your total peace of mind we comply fully to the
1. Website and content
The web site uses 'Cookies' which are passed to the client machine, to
generate required session functionality. In no way, does the use of these
'Cookies' infringe the privacy of the user. They are used ONLY to generate
a unique id for the customer/order/session,
d) Please note : The price advertised on the website is the total price you pay including UK mainland delivery. This total price only applies to debit card/BACS payment methods and includes UK MAINLAND delivery for one item. If you order multiple quantities of items and/or your shipment address is not classed as UK mainland address then additional delivery charges may also apply. If you pay for your order by credit card then additional charges may also apply.
e) Prices quoted on our website are fully inclusive and include UK mainland delivery only. If your not on the mainland of the UK or not a UK customer , EU, rest of the world,etc then an extra delivery charge will be applied. Please contact us for a quote if this is the case. Extra charges will apply if you pay be credit card also. Debit card payments incurr no charge. You can also pay by bank transfer, BACS, etc and cheque for your order.
All products displayed on the web site are subject to availability. Where
a product as part of a customer order is not available the customer will
be notified immediately. We will always adhere to ship products as soon
as possible. By placing an order through the website, online or on the
phone/though email/fax, customers legally accept and have fully understood/read
the item description and also have read and fully understood and complied
with our trading terms and conditions. If customers have any query with
our terms and conditions they should contact us PRIOR to placing an order.
Mis-understandings will not be accepted afterwards. Its the customer's
b) Premiergent currently accepts credit/debit cards and cheques
as payment for orders. GOODS are only despatched when payment is cleared
or in the case of credit/debit card orders - the card billing address
has been fully verified,
delivery only applies to orders placed and paid for online on
For security reasons, goods are ONLY despatched to the card holders billing
address - although we may despatch to a different delivery address
at our own discretion. A full customer invoice is sent with the item purchased.
If a customer loses/mis-places the original invoice then a charge of £25
is applicable for a duplicate/copy of the original invoice,
recommend customers keep all original packaging and documentation/accessories/software
disks - as these must be sent back with the goods under warranty repair
or return under the 14 day cooling off/right to a refund condition of
the Consumer Contract Distance Selling Regulations,
Customers have a right to a refund within 14 days of receiving the item, as we comply with the Consumer Contracts Distance Selling Regulations.
some cases where a customer cancels an order before delivery
is made and labour has been incurred in preparing, testing the bespoke
item , a part refund under the Distance Selling Act can be made to cover
the labour charges incurred - as all our items are bespoke and not off
the shelf products!. The Distance Selling Act does provide provision for
part refunds in the circumstances of bespoke products. Hence why our delivery
times are 3 to 5 days from order as we throughly prepare the item, test
the item before sending it. This is UK law. All our refurbished products
are classed as "bespoke" custom orders as they have to be specifically
set up for customers.
e) Where an on-site/collect-return/return-to-base warranty is given with the product, Premiergent accepts no responsibility for any imposed conditions that the manufacturer may request, e.g. payment of carriage for a Return-to-base warranty for instance,
f) All delivery dates are approximate and we deliver on time as stated. However most products are despatched for next working day delivery once the order has been cleared or delivered in the period stated on our website. If the item has not been delivered within the stated delivery time then its the customers responsibility legally to inform us immediately, within 24 hours since expecting the goods to be delivered. Unfortunately after this 24 hour period the courier has no liability for lost goods in transit claims,
deliveries are sent insured against loss and damage in transit,
e) Any return under our 14 day return period must be advised off before returning any goods and a valid returns number RMA must be authorised before any goods can be returned back to us. Failure to comply with this policy will mean the goods returned will be rejected and no refund will be authorised. Also any delivery charges/credit card surcharges if charged are non refundable. If the item is a custom/special build/configuration for the end customer then a additional restocking charge of 15% may be applied.
goods remain the property of Premiergent until fully paid for. Where an
advanced replacement is dispatched then its the customers responsibilty
and in legal terms they are liable for the cost of the replacement product,
if we do not receive the faulty item back (with all its shipped accessories/software).
Any software disks must be opened and unlicensed. Where the security seal
of the software has been broken then the customer is fully liable in terms
of the cost of the software.
will endeavour to replace goods damaged in transit as soon as possible
- although this is dependant on the customer returning the damaged goods
in original condition as soon as possible. We will endeavour on our own
and customers behalf to resolve courier compensation claims as fast as
possible. The customer may be responsible for the return of the damaged/faulty
goods which will be tested before a replacement is issued.
the customer installs a third party accessory/consumable/upgrade/replacement
part NOT bought directly from us whilst the item is still under warranty
with us and then this damages the laptop/PC, our warranty is invalidated
and we may choose to offer a repair at cost to the customer. Any problem
must be reported to us at first instance and if a replacement part is
needed WE MUST only supply it,
Items must be returned back to us for warranty repair/warranty validation in the ORIGINAL packaging as received from us with a RMA (Returns Authorisation Number) issued by us prior to return. Any fault must be reported to us within 7 days of delivery of the goods without any EXCEPTION. We cannot be held liable for any damages/insured loss on returned goods with a valid RMA number. Our courier who will return the goods after warranty repair/warranty validation to the customer. IF the original packaging is not used we cannot be held liable nor we, if the item is damaged on the return due to inadaquate packaging. Thats we stress customers must return goods in original packaging/box as received.
with no RMA number will be rejected.
VALID returns authorisation number must be obtained for any goods that
are sent back to us. Failure to do so will invalidate the return and no
refund will be issued in any instance whether we sign for the goods or
not. Its the customers responsibility to obtain a valid returns authorisation
number before sending any goods back. We cannot be held responsible for
goods that are sent back to us without any written pre-authorised returns
number. Returns goods that do not have any returns authorisation and returns
number will be disposed off as we see fit. If this happens then the customer
has no legal avenue with us to claim back any monies due and no refund
will be issued.
We must be informed of any fault that arises with the laptop/PC system as soon as it occurs immediately whilst its in our warranty period. Failure to report any fault immediately within 7 days of receiving the laptop/PC/component will invalidate the warranty with the product.
ALL goods must have a VALID returns number issued by us when returned. IF goods are returned without authorisation we willrefuse a repair/replacement and will invalidate the warranty and the goods will be destroyed within 7 days of receipt with NO NOTICE given to the sender, as its an unauthorised return with no valid RMA number. Customers can not simply do this and then demand a refund even if the goods have been signed for. We receive many packages a day and this is why a valid returns number must be present when sending goods back.
We also reserve the right not to inform the customer if goods are received where there is no valid returns authorisation number issued prior to the return. Customers must obtain a valid returns authorisation number (RMA) before returning any goods without exception.
No fault found fee under our warranty : If a RMA (authorised returns) item is sent back under our warranty whether its a PC system or laptop and there is no fault found when we tested it then a no fault found fee of £45 plus return shipping cost will be payable before goods are sent back. If the no found fee is not paid/along with the return shipping within 7 days of us notifying the customer, the goods could be disposed off at our own discretion without prior notice and no refund/claim will be allowed.
Its the customer's own liability if they send goods back to us WITHOUT containing a RMA (Returns Authorisation Number) from us whether the item may be faulty or not and they must accept the consequences of such actions.
Once a RMA (Returns Authorisation), or by direct email is issued then the customer MUST return the goods for repair in the stated warranty period AND WITHIN 7 days of receiving the RMA or return for warranty repair request. Failure to do so will invalidate the warranty and we have no obligation to repair the item under warranty. If the customer states that they did not receive any RMA request or direct email from us then its upto them to enquiry with regards to the RMA issue if required, within 5 days of the initial warranty request enquiry by them.
Any installation of a replacement OS installed by the user not supplied/or installed by us originally on the new/refurbished custom PC or custom laptop/laptop that subsquently causes hardware failure will invalidate the warranty we supply on the item. The user installs any software/OS at entirley their own risk and we have no liability of any resulting damage to the hardware this causes.
Refurbished laptops :- Our refurbished laptops come with a standars warranty as stated. This warranty excludes the battery as this is classed as a consumable. New batteries are available on request at time of order. Its the customer responsibility to make sure that the specification of the refurbished laptop/new laptop/refurbished PC system/new PC system they purchase from us matches the minimum specification/application of software they intend to use on the equipment. We cannot be held liable if the item does not support the specification/application and thus no returns allowed on this basis.
On refurbished laptops : Sometimes there may be pressure marks on the screen/missing pixels and other cosmetic issues, including slight cracks in plastic housing, etc . This in no way effects the functionality of the item and thus is not covered under the warranty we give with the item. Batteries on refurbished laptops are not not warrantied, as they are classed as a consumable item, they may hold a charge or not. If you want new battery life then we do supply new replacement laptop batteries on request.
Any warranty is invalidated if goods are mis-used in anyway against the nature of there design, exposed to moisture (this means condensation built-up inside the item causing a fault), dropped/damaged by the user, upgraded in anyway, another operating system installed, not the original one supplied as delivered, opened up, tamered with in anyway, etc. If this is the case then a repair can be arranged at customers cost. Customer is responsible for the return cost/re-delivery of the goods.
i) Goods remain the property of Premiergent until payment is made in full and are sold subject to our terms and conditions. Any deposit taken, as to the nature of what a deposit is, e.g. customers intention to complete the agreed purchase in the specified time frame, is non refundable. So therefore any deposit taken if a customer chooses after, not go ahead with the final complete purchase for any reason is NON-REFUNDABLE. If a customer enters into a instalment plan where goods are to be paid for in agreed instalments before delivery is made of the goods then they must complete the instalment plan in the specified agreed timeframe. If for any reason the customer then decides not to go ahead with the purchase then any previous instalments paid plus any deposit paid are non-refundable. WE may charge a fixed finance charge on any instalment plan offered, paid on top of any instalment due but the complete price will be the total quoted for the plan.
j) Your right to cancel a order/return goods within 14 days of receiving it : We adhere to the Consumer Contracts Regulations/Distance Selling Act , that any item purchased from us can be returned within 14 days of purchase for a refund. We must be notified in writing by email/letter within 14 days of delivery. Please note in specific circumstances (shown below in our Returns Section) , we may charge a restock fee/associated costs less the refund as in the case for personlised/custom made items specific to the customer order even if the order has not been delivered yet, e.g. new or refurbished laptop or PC systems, custom made laptops/PC systems, etc. Where an part has been ordered to furfil part of/all of a customer order this counts as a specic circumstance in reference to this section j). The customer is responsible for returning the item to us at their cost in any event. By law we have informed the customer they are responsible for any return delivery costs under the 14 day cooing off period. All goods purchased from us are done so in according to our terms and condions and its the customers responsibility to read our terms before purchasing either online or by telephone
The original postage/delivery charge is not refundable as once sent, we
cannot get the original delivery charge back. Goods must be sent back
to us insured to the purchase value. Goods must be returned with unopened,
unconfigured, undamaged original packaging with all accessories/CDs/Manuals,
in fully re-saleable condition, as new or the condition they were received
in, or any refund will be refused.
the case of customised goods where a laptop/PC system new/refurbished
has been customised to suit the customers needs. The cost of the customisation
parts/labour is non refundable. A refund will be applied if goods are
sent back under the law but the cost of of the customisation parts/labour
is non refundable.
Any return/refund will be INVALID if any third party has inspected/tampered with or opened the PC/laptop. ALL faults must be reported to us immediately and only WE can deal with them as its under our warranty. Our obligation legally has ended if this occurs. No refund will be made. If this is the case then the customer must arrange collecton of the goods as soon as possible or pay a return shipping charge. Goods will be disposed off if the customer fails to arrange re-delivery within 7 days of us receiving the item back.
be sent back to us fully insured to their sale purchase value,
If the return
is sent back and the goods or part of/accessories are missing/damaged
or the item is received not in the original working condition sent out,
then no refund will be due. Its the customers responsibility to ensure
all goods are packaged in the box as they received them in an undamaged
condition including the packaging before sending them back. Please note
we fully test goods before sending them out anyway,
IF a specific
refurbished item is deemed faulty by the customer in anyway from delivery,
customers must report the fault within 7 days on receipt of delivery.
Failure to do so may invalidate any future or standard warranty on the
item as is,
of Goods Act : WE will supply all hardware , fit for purpose, fully tested
and ready to be used. If the customer changes any configuaration of the
original set-up, e.g. upgrades/replaces operating system, upgrades the
laptop/PC, dismantles any part of the hardware etc, then they have no
legal right to claim for a refund in lieu of this Sale of Goods Act.
may charge a re-stocking fee of 15% plus any other incurred costs in preparation
of the initial order including labour
used in the preparation of a customers order, e.g where an operating system
has been installed,
PC or Laptop orders are not including in our 14 day satisfaction or refund
guarantee, as these are classed as non-retail products and the fact they
have been specifically custom built for the customer. Although we will
always try our very best to resolve any customer issues in a fair and
concise manner. If the product is deemed to be faulty then of course we
will replace or repair it within the stated warranty period.
For customer cancellations. IF a customer cancels an order before its been delivered, then if any work has been carried out to forfill the order ready for dispatch for the specific customer order, for example, installation of an operating system, testing prior to dispatch, etc, then we may apply a we supply , its legally the responsibility of the buyer to make sure for certain that there own specific software/hardware set-up is 100% compatible with the systems/laptops we supply to them. We cannot be held responsible for any incompatibility issues after purchase. Any specific queries can be raised before submitting any order though and we will always help customers to gain a satisfactory outcome.
l) We do not warranty the battery on any refurbished laptop we sell in any way. This is due to the fact the battery is classed as a consumable in a refurbished laptop.
m) Where a warranty is deemed as VOID or INVALID, under our warranty period due to product mis-use, damage, visable damage or any unauthorised attempted repair and signs of product being tampered with or attempted repair prior to sending the item back to us, an admin charge of £45 + return shipping cost + VAT will be liable and the warranty will be invalidated in FULL. The Customer MUST not attempt to repair the item, UPGRADE the item, add any new upgrade component(inc. memory, hard-drive and all other upgrades etc) or have a ANY third party (even if its a computer repair shop/computer EXPERT) attempt or diagnose to repair the fault or UPGRADE(inc memory, hard-drive and all other upgrades)the unit, as this will legally invalidate our warranty with NO LEGAL LIABILITY on us. If an upgrade caused the item to become faulty then the warranty in full will be invalidated and the customer will have to pay a £100 ADMIN FEE + £25 return shipping cost + VAT. In any case, if this is the case we may offer the customer a repair at their own cost but this is only offered on a discretion basis. When a product fault is discovered by the customer, we must be notified immediately and no-one else MUST attempt to repair/diagnose the fault, as this will also invalidate our warranty. Any unauthorised UPGRADES in the stated warranty period not carried out by us, on any new/refurbished laptop/PC system WILL INVALIDATE our warranty in full! IF the customer wishes to upgrade in the warranty period on any new/refurbished laptop/PC we supplied them, then any upgrade including upgrade component supply MUST be carried out by US in full and the customer MAY NOT use their own/purchased components from elsewhere/third party AS THIS WILL INVALIDATE the warranty with us. Any damage to the item when a upgrade has been supplied and fitted by the customer/third party and NOT BY US will legally invalidate the warranty in FULL.
We include a full printed invoice within the packaging when your purchased
item is sent. IF a duplicate invoice is requested, if the original has
been lost by the customer then an admin fee of £20 is applicable.
Business to Business PO (Purchase Order)
A Credit card surcharge if applicable of 3.4% will be charged to any company purchase of our products. Customers can also pay by debit card/bank transfer where no surcharge is applicable.
We accept PO from official company headed documentation. Business customers must pay for any PO as prior arranged with us or within 7 days of notification the order is ready. If 7 days pass and no payment against a company PO is received then we will charge a additional fee of £25 per day at our decretion until payment is made in full. If payment is not made after reminders then the total amount plus our daily fees of £25 will be passed to a debt recovery agency / legal proceedings will be commenced. We advise business customers to pay for goods asap where an official PO is received.
to us, may be monitored/recorded for fraud prevention and security purposes.
you have any queries regarding our terms and conditions of trade-
b) All complaints received are confidential and we aim to resolve and reach a satisfactory outcome for both parties within 5 working days,
c) The customer will be kept fully informed throughout the complaint processing period,
d) Premiergent monitors our defined complaints procedure and any element of service and aims to make improvements as required.
Correspondance Address :